
Misdiagnosis Claims
We'll assess your enquiry to find out if we can match you with an expert law firm to progress your potential claim.
Pocket Claim is authorised and regulated by the Financial Conduct Authority as a Claims Management Company. We will never charge you for our service, as we receive payments from law firms for the service we provide.
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Failure to identify the condition
A condition may be missed where symptoms or other relevant information are not appropriately recognised or investigated, potentially delaying the diagnosis and treatment you need.
Delays in referral
A delay in referring you for specialist assessment, tests or treatment may amount to negligence where the care provided falls below the appropriate standard and causes you harm.
Problems with tests and results
This can include a failure to arrange appropriate tests, errors in interpreting results, or a failure to appropriately act on the findings, where this causes you harm.
Talk to us
Your experience matters. If you think you could be eligible to make a claim, but aren't sure, we'd love for you to get in touch and talk about it with our expert review team. There's no obligation to proceed: when you're ready, we're ready.
How does it work?

Tell Us What Happened
Your experience matters. Tell us about the NHS care or treatment you received and the harm you experienced. We'll use this information to understand your medical negligence enquiry and see if we can help.
We'll Assess Your Enquiry
We'll assess your medical negligence enquiry to help identify a path to progress your potential claim. If your enquiry can move forward, we'll explain what happens next. When you're ready to take the next step, we're ready.
Get Matched
If your enquiry can progress, we'll match you with a reputable SRA-regulated law firm from our panel with the relevant experience in medical negligence claims. The law firm will then assess your potential claim and advise you on your best path forward.
FAQs
To make a successful claim, you will usually need to show that the care you received was below an acceptable professional standard and that this caused you harm or made your condition worse. A wrong or delayed diagnosis does not, by itself, mean that negligence occurred.
Relevant evidence may include:
- GP and hospital records;
- test results, scans and imaging;
- referral letters and appointment records;
- prescriptions and treatment records;
- correspondence and complaint documents;
- a clear timeline of symptoms, appointments and diagnoses;
- evidence from relatives, carers or others who attended appointments;
- payslips, receipts and other evidence of financial loss; and
- records showing the effect on your daily life.
Independent medical experts will usually be needed. One expert may consider the standard of care, while another may assess whether the delay or error changed the outcome.
You do not need to obtain your own expert report before contacting a solicitor. Commissioning a report without legal advice can be expensive and may not produce evidence suitable for a claim.
Keep an honest and proportionate record of your symptoms and losses. Do not alter documents or exaggerate your account.
A misdiagnosis can occur for many reasons, and not every diagnostic error amounts to medical negligence. Some conditions produce similar symptoms, develop gradually or present in an unusual way. The care must be assessed using the information available at the time, not with hindsight.
Potential causes which may require investigation include:
- failing to take an adequate medical history;
- overlooking significant symptoms or risk factors;
- carrying out an inadequate examination;
- failing to arrange clinically appropriate tests or scans;
- unreasonably misinterpreting a test result or image;
- failing to make a timely referral;
- failing to act on abnormal or outstanding results;
- inadequate follow-up or safety-netting advice;
- poor communication between healthcare professionals;
- incomplete handovers or missing information;
- failing to reconsider an initial diagnosis when symptoms change; or
- avoidable administrative or system failures.
Even where the diagnosis was handled negligently, compensation is not automatic. The evidence must normally show that the error probably caused avoidable harm or made the outcome materially worse.
There is no standard compensation figure for medical misdiagnosis. The value of a misdiagnosis claim depends on the individual circumstances. Compensation depends on the additional injury and loss caused by the negligent treatment. Factors such as the nature and severity of your injury, how long your symptoms are expected to last, whether you need further treatment or assistance, the effect on your daily life and any financial losses you have experienced will all be considered.
If your claim succeeds, compensation is generally divided into two categories:
General damages
General damages compensate for pain, suffering and loss of quality of life caused by the negligence. They may also include a recognised psychological or psychiatric injury where supported by medical evidence.
Special damages
Special damages compensate for financial losses and expenses caused by the injury. Depending on the circumstances, these may include:
- lost earnings;
- treatment and rehabilitation;
- care and assistance;
- travel to medical appointments;
- equipment or mobility aids;
- accommodation or property adaptations; and
- future financial losses.
You should keep receipts, invoices, payslips and records of care, travel and other expenditure. These can help establish your losses.
In some cases, you may receive part of your compensation before the claim is finally settled. This is called an interim payment and may help with immediate needs such as rehabilitation, care or essential living costs.
An interim payment is not automatic. It may be available where the defendant agrees to make one or where the legal requirements are met, for example, where liability has been admitted, or the court is satisfied that you are likely to recover substantial compensation. Any interim payment will be taken into account when your final compensation is calculated. Your solicitor can explain whether you may qualify and any effect on your claim.
For an initial indication of what general damages might be worth, you can use our surgical negligence compensation calculator.
In England and Wales, you usually have three years to begin a medical misdiagnosis claim. This period may run from the date the negligent treatment occurred or from the date you first realised that your injury could be connected to the medical misdiagnosis. The latter is often referred to as your “date of knowledge”.
Although three years may seem like plenty of time, it is sensible to seek legal advice as early as possible. Starting promptly can make it easier to obtain medical records, gather witness evidence and establish exactly what happened.
Different rules may apply to children, people who lack capacity, deceased patients and other particular circumstances. Courts also have a limited discretion in some cases.
You should speak to a solicitor as soon as possible rather than assuming that you have plenty of time remaining.
Most clinical negligence claims conclude without a trial. Claims may be resolved through negotiation, mediation or another form of dispute resolution.
Court proceedings may still need to be issued where:
- the legal deadline is approaching;
- the healthcare provider denies responsibility;
- the medical evidence is disputed;
- the parties cannot agree on the value of the claim; or
- the court needs to give directions about how the claim should proceed.
Starting court proceedings does not mean that a trial is inevitable. A settlement can be reached at any stage.
Your solicitor should explain:
- why proceedings may be necessary;
- the likely steps and timescale;
- the evidence required;
- the costs and risks;
- any settlement offers; and
- what decisions you need to make.
A settlement involving a child or a protected party must be approved by the court.
There is no standard timescale. A solicitor should not promise that a claim will conclude within a particular period before understanding the medical and legal issues.
The duration may depend on:
- how quickly complete medical records can be obtained;
- the number and type of experts required;
- whether the patient's condition has stabilised;
- whether responsibility is admitted;
- whether the medical evidence is disputed;
- the time needed to assess future care and financial losses;
- whether negotiation or mediation is successful; and
- whether a trial is required.
A straightforward claim may resolve relatively quickly. A claim involving serious injury, several healthcare providers or disputed expert evidence can take several years.
Delay is not always avoidable or against the patient's interests. It may be necessary to wait until doctors can give a reliable long-term prognosis. Settling too early could mean that future treatment, care or loss of earnings is not properly included.
Your solicitor should provide a case-specific estimate, explain what could change it and update you as the evidence develops.
If you received the wrong diagnosis, experienced an avoidable delay or believe that a healthcare professional failed to diagnose your condition, Pocket Claim can help you understand your next steps.
Our team can listen to what happened and review your enquiry. We'll take the relevant details and help determine whether your circumstances are appropriate to be considered by a partnered specialist medical negligence solicitor. Where appropriate, we can connect you with an experienced law firm that can assess the evidence and explain your options.
There is no pressure to begin a claim. You will have an opportunity to ask questions, understand how the process works and decide whether taking legal action is right for you.
To get started, complete our online claim form. We are ready to listen whenever you feel able to talk.
